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Data protection complaints

If you’re concerned about how we handle your personal data, you can complain to us directly and we’ll work to resolve it. This is how the process works.

  1. 1

    Tell us

    Email privacy@auroprep.com with the details of your complaint. Include the email address on your account and what outcome you’re looking for. You can also write to us by post on request.

  2. 2

    We acknowledge it

    We aim to acknowledge your complaint promptly and will let you know who is handling it.

  3. 3

    We investigate and respond

    We will investigate and give you a substantive response, normally within one month. If it’s complex and we need longer, we’ll tell you why and keep you updated.

  4. 4

    Escalate to the regulator

    If you’re not satisfied with our response, you can complain to the UK Information Commissioner’s Office (ICO). We’d appreciate the chance to put things right first.

See our Privacy Policy for the full detail of how we use your data and your rights.