Refund & Cancellation Policy

Every purchase on AuroPrep is a one-off. You buy a fixed block of access, and when it ends your bundle simply expires. There is no auto-renewal, and you are never charged again unless you choose to buy more time.

That means there is no subscription to cancel. If you decide AuroPrep isn’t for you, do nothing and your access lapses on its expiry date. You keep the access you paid for until then. You can also delete your account at any time from your Account page, which removes your data but does not by itself trigger a refund.

We will refund an access bundle in full if you ask within 14 days of buying it and you have attempted no more than 50 questions on the paid bundle.

Your free 15-question sample does not count towards that total, so trying the bank before you buy never affects your refund. The test is deliberately something you can check yourself: your History page shows every question you have attempted and when.

Past 14 days, or past 50 questions, we are not able to refund a bundle. By that point you have had substantial use of a product that is delivered in full the moment you pay. If something has gone wrong rather than simply changed your mind, write to us anyway and we will look at it.

AI credit packs follow the same 14-day window, but only for credits you have not spent. Spent credits cannot be refunded: the tokens are consumed at our AI provider the moment the tutor answers, and that cost is not recoverable.

If you bought a pack and have used part of it, we will refund the unspent balance at the price you paid per credit.

Email support@auroprep.com from the address on your account and tell us:

• what you bought and roughly when;
• your order or payment reference, from the receipt your payment provider emailed you;
• why you would like a refund, which helps us fix whatever prompted it.

We aim to reply within five working days. We may check your attempt count against the usage test above before confirming.

Approved refunds go back to the original payment method through the processor that took the payment, either Stripe or Razorpay. We never hold your card details, so we cannot refund to a different card or account.

Once we approve it, the money is typically back with you within 5 to 10 working days, depending on your bank. Any access the refund covers is withdrawn at the same time.

If you are a consumer in the UK, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a 14-day right to cancel a purchase of digital content. That right ends once delivery of the content has begun with your agreement, and access to AuroPrep starts the moment your payment clears, which is why the checkout asks you to accept immediate access.

The policy above is offered in addition to your legal rights, not instead of them. Nothing here limits your rights under the Consumer Rights Act 2015 if what we sold you is faulty, not as described, or not supplied with reasonable care and skill.

If you are unhappy with how we have handled a refund, please tell us first so we can put it right. Our complaints procedure sets out how we handle a complaint and how long we take. You can also read the Terms of Service for what each bundle includes.